Privacy Policy
This Privacy Policy describes how the MH-CET International Helpdesk (the "Service"), operated by Edulab as a technology partner for the State Common Entrance Test Cell, Maharashtra ("State CET Cell"), collects, uses, and shares information about you.
1. Scope and Role
Edulab provides the technology infrastructure and guidance platform for this Service on behalf of the State CET Cell. The State CET Cell is the ultimate data controller for all personal information submitted for admission purposes. Edulab acts as a data processor, handling your data according to the instructions and legal framework established by the State CET Cell and relevant Indian laws.
2. Information We Collect
Information You Provide to Us
We collect information you provide directly when you use our Service, such as when you fill out forms, respond to questionnaires, or communicate with us. This information may include:
- Personal identification details (e.g., name, date of birth, gender).
- Contact information (e.g., email address, phone number, residential address).
- Nationality and citizenship details (e.g., passport information, visa status, OCI/PIO card details).
- Academic history (e.g., marksheets, certificates, school records).
- Parent or guardian information, where applicable for categories like NRI, CIWGC, or Merchant Navy.
Information We Collect Automatically
When you access or use our Service, we may automatically collect standard log and analytics information, such as your IP address, browser type, operating system, access times, and pages viewed. This data is used for service maintenance, security, and improving user experience.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain the Service.
- To facilitate your application process for admissions governed by the State CET Cell.
- To personalize your experience by generating checklists and guidance based on your inputs.
- To communicate with you, including sending service-related notifications and responding to your inquiries.
- To share with the State CET Cell, universities, and other relevant government bodies for verification, merit list generation, and admission processing.
- To comply with legal obligations and enforce our terms and policies.
4. Sharing of Information
Your personal information is treated with strict confidentiality. We do not sell your data. We may share your information only in the following circumstances:
- With the State CET Cell and Affiliated Bodies: Your application data is shared with the State CET Cell and its designated authorities as a mandatory part of the admission process.
- For Legal Reasons: We may disclose your information if required by law, regulation, or a valid legal process.
- Service Providers: We may engage third-party service providers for functions like web hosting and analytics, who are bound by confidentiality obligations.
5. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet-based service is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You are responsible for providing accurate and up-to-date information. You may review and update your information as permitted within the Service's application portal. For requests regarding data deletion or correction beyond the portal's functionality, you must contact the State CET Cell directly as the data controller.
7. Limitation of Liability
As a technology facilitator, Edulab is not responsible for the final use, processing, or security of your data once it has been transmitted to and accepted by the State CET Cell's official systems. Any disputes or claims related to the admission decision-making process or data handling by government authorities should be directed to the State CET Cell.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. Your continued use of the Service after any modification constitutes your acceptance of the new policy.
9. Contact Us
If you have questions about this Privacy Policy specifically regarding Edulab's role as a data processor, please contact us. For all other inquiries related to your application and data, please contact the State CET Cell directly.